Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privaatsuspoliitika.
Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of our website freyaframes.eu (“Website”) and purchase of products through our online store. By accessing or using the Website and placing an order, you agree to be bound by these Terms.
1. Information About Us
freyaframes.eu is operated by Charter Sailing OÜ, registered in Estonia, Heltermaa mnt 6, Kärdla, Hiiumaa vald, Hiiumaa 92414.
Contact: we@freyaframes.eu.
2. Use of the Website
- Use the Website for lawful purposes only.
- Content/images are owned/licensed and may not be copied without permission.
3. Product Information
- We strive for accurate product descriptions and prices.
- Errors may occur; availability is subject to change without notice.
4. Orders and Contract Formation
- Orders placed constitute an offer; contract forms only upon our written order confirmation.
- We reserve the right to cancel/refuse orders due to unavailability or errors.
- If there is a pricing or stock error after order confirmation, you will be notified and refunded.
5. Prices and Payment
- All prices are in Euros (€), include 24% VAT (as of July 2025), and payment is due at checkout.
- Secure payment gateways are used.
6. Delivery and Shipping
- Delivery areas and times posted on our Website.
- Estimated times are best efforts—delivery is within a maximum of 30 days, unless otherwise agreed in writing.
- Risk transfers to you on delivery—accurate address is your responsibility.
7. Invoice
- All invoices are issued electronically, unless otherwise requested.
8. Right of Withdrawal (Cancellation)
- For standard physical products, you can cancel within 14 calendar days of receiving the product (cooling-off period), provided:
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- Products are unused and in original, resalable condition/packaging.
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- Written notice (email sufficient) given within 14 days.
- Exceptions: No withdrawal or return for custom, build-to-order, customer-specific products unless faulty/not as described; no right for digital content that has started to download, or for sealed goods unsealed after delivery (e.g., hygiene items).
- Returning items: You bear return shipping except when faulty or not as ordered.
- Refunds for eligible products are processed within 14 days of receiving the returned item.
9. Returns, Refunds, and Warranty
- We comply with Estonian and EU consumer rights and warranty law.
- Faulty/not as described products: contact us for replacement, repair, or refund.
- Regular wear & tear/misuse not covered.
- For complaints, contact us at we@freyaframes.eu. We aim to resolve complaints within 14 days.
- If unresolved, you may use the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).
10. Alternative Dispute Resolution (ADR)
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- If a dispute cannot be resolved directly, you may turn to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority (info@ttja.ee) or the EU ODR platform.
11. Limitation of Liability
- To the extent permitted by law, we are not liable for indirect/incidental/consequential damages.
- Our liability does not exceed the product’s purchase price.
12. Intellectual Property
- IP rights in website content/products remain with us/licensors.
- No reproduction or distribution without consent.
13. Privacy Policy
- Personal data processed per our Privacy Policy (see Website), which describes:
- Types of data collected and legal basis.
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- Data protection measures.
- Your rights (access, rectification, erasure, objection, portability).
14. Governing Law and Jurisdiction
- These Terms are subject to Estonian law.
- Disputes are resolved in Estonian courts, unless resolved via ADR or ODR platforms above.
15. Changes to These Terms
- Terms may be updated at any time. Changes are posted here with the new revision date. Continued use constitutes acceptance.
